Monday, September 07, 2009

"Lens error, restart camera" - PowerShot SD750

Problem: My camera's lens (PowerShot SD750) recently stopped retracting after probably getting some sand in the mechanism from the beach. It would give the dreaded "Lens error, restart camera" warning message. I read everything I could, but nothing I did fixed it. I went as far as taking the camera apart, tiny screws and all before I finally chickened out and put it back together.


  • Try cleaning it. I tried, but nothing worked
  • Buy a new one... pricey and feeding our "throw away" mentality
  • Sell the broken one used on ebay for 80ish bucks and buy a working used one on ebay for 150ish bucks. Probably my best answer but still 70ish bucks and a lot of hassle
  • Get it fixed. Canon, apparently, charges $200 (more than the cost of the camera). I called local shops and they said they just send the camera to canon

Solution: Well, DURING my shopping on ebay for a used camera, I found a guy selling the repair for "Lens error, restart camera" for $64. He had excellent feedback (a lot of which looked like it was for this repair service). So I gave it a go. I'd rather have my own camera back anyway. So I shipped it and VERY quickly he got it and shipped it back. Within a few days. I got it, turned it on and "LENS ERROR, RESTART CAMERA". Ugh... I was a little discouraged, but he seemed responsive so I wasn't too worried. But it turned out that there was just some moisture or something on the lens and I cleaned that off and it's been working perfectly ever since!



Jon Schneider said...

Very interesting. Missy and I had a very similar problem with our Canon camera (different model) a couple of years ago. We ran into the same wall of Canon wanting $200 for the repair, and no local places even offering repair service. I wish we'd known about this then!

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